Cigna AEP Resources for Brokers

Review to ensure you’re ready to sell Cigna Healthcare Medicare for AEP 2024.

AEP is almost here! Cigna is excited to see what this year brings with your continued partnership. As their plans, benefits, and network continue to get better and better, they have something to offer each of your customers.

Please take some time to review their 2024 Medicare Advantage Final Look to learn more about Cigna’s benefits and growth for the upcoming plan year.

2024 Medicare Advantage Final Look


AEP Resources

Cigna wants to remind you of some of the new or improved resources available to you with Cigna Healthcare. Please log in to Producers’ University before clicking the links below.

As always, feel free to reach out to your local Broker Manager or CARL if you have any questions. We wish you a great AEP 2024!

New Technology

Enhanced online provider look-up tool – Watch a short video to learn more about the enhancements.

Offline applications via eEnrollment – Use their offline applications through eEnrollment whenever an internet connection is not available.

ConnectureDRX voice signature – Use voice signatures during telephonic enrollments via ConnectureDRX

Cigna Healthy Today product search tool – Search for eligible over-the-counter (OTC) products by typing in the product’s name or UPC barcode number or by scanning the barcode directly using the member portal.

Easier submission tools for HRAs – You can now facilitate your HRAs using SunFire, ConnectureDRX, CignaforBrokers, and eEnrollment. Auto-populate feature available on some SunFire and ConnectureDRX HRAs.*


Other Resources

Cigna Agent Resource Line (CARL) – Contact CARL with any questions during AEP. Extended hours available. See contact information below.

Local Broker Managers – Contact your local Broker Managers for help with sales strategy, marketing advice, training, and general questions.

Producers’ University – Access many helpful resources including training guides, job aids, and podcasts.

CignaforBrokers – Access Producers’ University, CustomPoint, Salesforce, and more using single sign-on.

CustomPoint – Order all your AEP marketing materials to have a successful selling season.

2024 Medicare Advantage Final Look – Review our finalized plans, benefits, and expansion areas for 2024.

2024 PDP Premiums and Plan Designs – See an overview of PDP premiums and plan designs by state as well as benefits at-a-glance. Remember, PDPs are commissionable for 2024.


*When available, SunFire and ConnectureDRX will pre-populate member demographic information into the HRA form. This applies to agents using the embedded ConnectureDRX HRA, embedded SunFire HRA, some SunFire SSO/widget agency integrations, and eEnrollment.

Retention During AEP

Having a retention mindset allows you to help your customers, drive their positive health outcomes, and put more money in your pocket. Proactivity with your retention plan is key to your success, especially during AEP. Watch our three videos below to learn more.

·    Why Retention Mindset Sells More

·    Retention and Supplemental Benefits

·    Doctors, Drugs, and Dental

Cigna Agent Resource Line (CARL)


Extended Hours: October 2 – November 30

7 a.m. to 8 p.m. CST, Monday through Saturday

11 a.m. to 4 p.m. CST, Sunday

Spanish queue available

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Cigna-HealthSpring