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This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
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This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
Read below for Rules of Engagement updates and important PDP reminders from Cigna.
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This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
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This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
Hello Call Center partners!
Cigna knows you are getting ready for the busy selling season with AEP right around the corner! To help you prepare, they’ve compiled the top 5 things to know about Cigna Medicare this month in Cigna’s newest Virtual High Five. Check it out below!
#1 – Recorded Training – Now Available
Cigna’s recorded training for Call Centers is now ready! Check it out with the link here: Growing Your Business with Cigna Medicare Advantage in 2024
Below are the topics included in the training…
27 minutes long – check it out and share with your agents today!
#2 – Putting a Little Magic into Medicare
NBA great Earvin “Magic” Johnson is featured in Cigna’s new Medicare marketing campaign, “Hey, Rookie.” This omni-channel campaign includes a 30-second TV spot that will air in 26 select Medicare Advantage priority markets across the U.S.
Mr. Johnson is turning 65 next year, and he’s a “rookie” to Medicare. In the TV spot, Johnson interacts with a number of Medicare pros, including “Judy” from Cigna Healthcare’s recent “Wisdom Comes with Benefits” Medicare campaign.
See the preview below!
Cigna Healthcare | Medicare Advantage | “Hey, Rookie” | :30 – YouTube
#3 – The Retention Mindset Video Series
Get out the popcorn and soda – it’s movie time!
Announcing a blockbuster new series of videos designed to embolden new and seasoned agents to drive new sales and retain their customers. Here are the topics…
Each video will be sure to entertain and educate!
#4 – New Ways to Submit HRAs
Cigna’s heard your feedback and has worked to make HRA facilitation easier and faster than before.
As of October 1, 2023, you will be able to access our HRA in the following locations:
You can continue to use the Icario tool to facilitate HRAs with your customers until December 31, 2023. After this date, Icario will no longer be available to facilitate HRAs, but you will be able to use the new tools listed above.
Make sure all agents (Licensed and Non-Licensed) certify for 2024 HRAs through Producers’ University – Reach out to your Account Manager with any questions on this process for your agents.
You’ll have until December 22, 2023 to submit the HRA for any customer applications taken from October 1 – December 7 of 2023.
#5 – Enhanced Provider Look-up Tool
As Cigna recently announced, their new and improved provider look-up tool is live! The tool now includes better provider information, a smarter search function, and faster capabilities.
Watch their promotional video here to learn more about the new features in our enhanced provider look-up tool.
Please click here for a Provider Lookup Tool – Quick Start Guide and reach out to Cigna representatives with any questions!
Cigna thanks you for being a valued Call Center partner. Please reach out with any questions as we ramp up for an exciting AEP!
The enhancements will make your selling experience easier than ever before.
As Cigna recently announced, their new and improved provider look-up tool is live! The tool now includes better provider information, a smarter search function, and faster capabilities. Watch Cigna’s promotional video here to learn more about the new features in their enhanced provider look-up tool.
Cigna Agent Resource Line (CARL) 866.442.7516 7 a.m. to 6 p.m. CST, Monday through Friday |
The GoHealth team would like to notify you of updates to the GPS RTS dashboards. As of today the Cigna HS Dashboard has been updated with 2024 certification statuses. All updated dashboards reflecting 2024 certification now include;
Other carriers will be updated as data becomes available.
Please reach out to your GoHealth GPS Account Manager for any questions or concerns.
This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
Heal is a value-based primary care option to discuss with your clients this AEP (and beyond!). What sets Heal apart is their unique approach to providing primary care services to their patients: in their own home! They bring everything needed to provide excellent primary care in the comfort and convenience of a patient’s living room. They also offer telemedicine services. Both visit types are supported by advanced remote patient monitoring technology to take the best care possible of their patients.
Humana is offering 2 Live Webinar opportunities on Wednesday, 11/9 to review this excellent option for your Humana members. Register below to learn more and bring your questions!
Option 1: Wednesday, November 9th @ 9am EST
Option 2: Wednesday, November 9th @ 11am EST
Heal is offered in your market and is in network with all Humana MA & MAPD plans. They have a dedicated Director of Broker Management, Rachel Brown, who is available to help you succeed. Please reach out to her at rachel.brown@heal.com or (317) 270-3270 to connect about Heal, get your questions answered and get materials to use when discussing Heal with your clients!
This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
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As a result of Texas House Bill 4030, Blue Cross and Blue Shield of Texas will begin charging $12 per new appointment effective 1/1/2022.
Because HCSC deducts appointment fees from GoHealth’s commission statement, GoHealth will charge the appointment fee upfront with an agent’s appointment request, as we do for NM and OK appointments on the HCSC Appointment Request Form. Please note that GoHealth will be charging $12.41 as opposed to $12.00 to offset our payment processor’s fee.
You may review a copy of the Blue Cross and Blue Shield of Texas announcement here. Please feel free to contact your Account Manager with any questions.
This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
2022 Wellcare Annual Certification Training is now available!
2022 Annual Certification Training Details:
Accessing 2022 ACT:
You must reset your password for the Centene Learning Center before proceeding to AHIP and ACT (if you have not accessed the site after 5/10/2021).
Click here to access the Centene Learning Center
Training Resources:
Note: Once certification training requirements are completed, please allow 48 hours for the systems to update.
This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.