Cigna Virtual High Five – September

Hello Call Center partners!

Cigna knows you are getting ready for the busy selling season with AEP right around the corner! To help you prepare, they’ve compiled the top 5 things to know about Cigna Medicare this month in Cigna’s newest Virtual High Five. Check it out below!

#1 – Recorded Training – Now Available

Cigna’s recorded training for Call Centers is now ready! Check it out with the link here: Growing Your Business with Cigna Medicare Advantage in 2024

Below are the topics included in the training…

  • Why Cigna
  • Sales tools & support
  • 2024 national benefits overview

27 minutes long – check it out and share with your agents today!

#2 – Putting a Little Magic into Medicare

NBA great Earvin “Magic” Johnson is featured in Cigna’s new Medicare marketing campaign, “Hey, Rookie.” This omni-channel campaign includes a 30-second TV spot that will air in 26 select Medicare Advantage priority markets across the U.S.

Mr. Johnson is turning 65 next year, and he’s a “rookie” to Medicare. In the TV spot, Johnson interacts with a number of Medicare pros, including “Judy” from Cigna Healthcare’s recent “Wisdom Comes with Benefits” Medicare campaign.

See the preview below!

Cigna Healthcare | Medicare Advantage | “Hey, Rookie” | :30 – YouTube

#3 – The Retention Mindset Video Series

Get out the popcorn and soda – it’s movie time!

Announcing a blockbuster new series of videos designed to embolden new and seasoned agents to drive new sales and retain their customers. Here are the topics…

  • Why Retention Mindset Sells More – The What, Who and When of the Retention Mindset for Call Centers. Available today through Producers’ University à Media Room
  • Supplemental Benefits (coming soon) – Don’t leave home without them! Sure to make the pickiest of customers stay in the plan
  • Doctors, Drugs, and Dental (coming soon) – A must watch!  Check out how to keep customers in the know about all the important benefits so they never want to leave!
  • Customer Cadence (coming soon) – Everything an agent needs to know about a customer’s calendar – to share with them. Keep on top of what’s coming to their mailbox and computer inbox! A happy customer is an informed one

Each video will be sure to entertain and educate!

#4 – New Ways to Submit HRAs

Cigna’s heard your feedback and has worked to make HRA facilitation easier and faster than before.

As of October 1, 2023, you will be able to access our HRA in the following locations:

  • SunFire or ConnectureDRX: HRA embedded in each program for agents that are fully integrated into the respective vendor platform.
  • CignaforBrokers: For non-SunFire users and/or non-ConnectureDRX agency partners – Use single sign-on to access the SunFire HRA via the “Health Risk Assessment” link in the Tools section.
  • eEnrollment: HRA embedded at the end of the customer enrollment process. Access by clicking the “Cigna HRA Survey Tool” button on the enrollment Submission Confirmation screen.

You can continue to use the Icario tool to facilitate HRAs with your customers until December 31, 2023. After this date, Icario will no longer be available to facilitate HRAs, but you will be able to use the new tools listed above.

Make sure all agents (Licensed and Non-Licensed) certify for 2024 HRAs through Producers’ University – Reach out to your Account Manager with any questions on this process for your agents.

You’ll have until December 22, 2023 to submit the HRA for any customer applications taken from October 1 – December 7 of 2023.

#5 – Enhanced Provider Look-up Tool

As Cigna recently announced, their new and improved provider look-up tool is live! The tool now includes better provider information, a smarter search function, and faster capabilities.

Watch their promotional video here to learn more about the new features in our enhanced provider look-up tool.

Please click here for a Provider Lookup Tool – Quick Start Guide and reach out to Cigna representatives with any questions!

Cigna thanks you for being a valued Call Center partner. Please reach out with any questions as we ramp up for an exciting AEP!

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
Filed under: Cigna-HealthSpring

Cigna Enhanced Provider Look-Up Tool is Live!

The enhancements will make your selling experience easier than ever before.

As Cigna recently announced, their new and improved provider look-up tool is live! The tool now includes better provider information, a smarter search function, and faster capabilities.

Watch Cigna’s promotional video here to learn more about the new features in their enhanced provider look-up tool.

Cigna has also created a Provider Lookup Tool Guide to help guide you as you use their new look-up tool. Make sure to log in to Producers’ University first before clicking the link above to access the guide.

You can find the guide by visiting the Resource Center in Producers’ University as well. Once there, navigate to Tools and Technology > Lookup and Search Tools > Provider Lookup Tool Guide.

If you have any questions regarding their new and improved provider look-up tool, please reach out to the Cigna Agent Resource Line (CARL) or your local Broker Manager.

Cigna Agent Resource Line (CARL)

866.442.7516

CARL@cigna.com

7 a.m. to 6 p.m. CST, Monday through Friday

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.
Filed under: Cigna-HealthSpring

RTS Dashboard Certification Updates | Cigna

The GoHealth team would like to notify you of updates to the GPS RTS dashboards. As of today the Cigna HS Dashboard has been updated with 2024 certification statuses. All updated dashboards reflecting 2024 certification now include;

  • Cigna HS
  • Humana
  • Anthem

Other carriers will be updated as data becomes available.

Please reach out to your GoHealth GPS Account Manager for any questions or concerns.

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Anthem, Cigna-HealthSpring, Humana

Humana & Heal Webinar Invitation

Heal is a value-based primary care option to discuss with your clients this AEP (and beyond!). What sets Heal apart is their unique approach to providing primary care services to their patients: in their own home! They bring everything needed to provide excellent primary care in the comfort and convenience of a patient’s living room. They also offer telemedicine services. Both visit types are supported by advanced remote patient monitoring technology to take the best care possible of their patients.

 

Humana is offering 2 Live Webinar opportunities on Wednesday, 11/9 to review this excellent option for your Humana members.  Register below to learn more and bring your questions!

 

Option 1:  Wednesday, November 9th @ 9am EST

 

Option 2:  Wednesday, November 9th @ 11am EST

 

Heal is offered in your market and is in network with all Humana MA & MAPD plans. They have a dedicated Director of Broker Management, Rachel Brown, who is available to help you succeed. Please reach out to her at rachel.brown@heal.com or (317) 270-3270 to connect about Heal, get your questions answered and get materials to use when discussing Heal with your clients!

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Humana

Wellcare l Special Enrollment Period Important Information

Existing Member New ID Card (01/01/2022) Delay

Attention Valued Partner,

Please be advised select member ID cards are experiencing a delay. In summary,

  • The delay affects existing members only but does not include existing members who made a plan change during AEP for a 01/01/2022 effective date.
  • Impacted members should receive their ID cards no later than:
-MAPD: 01/08/2022

-PDP: 01/10/2022

  • The member number and the Rx Information will be the same. Members can continue to use their existing ID cards until the new one is received, or they can visit our secure portal to obtain a digital copy.
  • Affected PDP members have been made aware of delays through several channels:
-A text message to members with mobile numbers

-A banner on the Wellcare website

-An update to the inbound customer service menu recording, which explains that ID cards are on the way

Please let inquiring members know ID cards have been mailed and will be delivered by the dates listed above, but all new enrollees should have already received their ID cards.

Apologies for the inconvenience. Please be assured that caring for members remains the top priority.

Thank you for the continued partnership!


Special Enrollment Period: Colville Reservation (WA) Emergency Declaration – Wildfire

Please be advised that a state of emergency was declared by FEMA, impacting individuals in the Confederated Tribes of the Colville Reservation (WA). This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to the Confederated Tribes of the Colville Reservation (WA).

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: Confederated Tribes of the Colville Reservation

Incident Period: The incident period occurred from July 12, 2021 through August 8, 2021. The declaration was updated on December 21, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until February 28, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.


Special Enrollment Period: Oregon Emergency Declaration – Inclement Weather

Please be advised that a state of emergency was declared, impacting the individuals in all Oregon counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to all the impacted counties in Oregon.

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: All Counties

Incident Period: The incident period occurred on December 24, 2021 through January 3, 2022. The declaration was announced on December 23, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until March 31, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.


Special Enrollment Period: Alabama Emergency Declaration – Severe Storms and Flooding

Please be advised that a state of emergency was declared by FEMA, impacting individuals in certain Alabama counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to the following counties in Alabama.

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: Jefferson, Shelby

Incident Period: The incident period occurred on October 6, 2021 through October 7, 2021. The declaration was announced on December 21, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until February 28, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.


Special Enrollment Period: Illinois Emergency Declaration – Inclement Weather and Tornadoes

Please be advised that a state of emergency was declared, impacting individuals in certain Illinois counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to the following counties in Illinois.

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: Bond, Cass, Coles, Effingham, Fayette, Jersey, Macoupin, Madison, Montgomery, Morgan, Moultrie, Pike, Shelby

Incident Period: The incident period occurred on December 10, 2021. The declaration was announced on December 13, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until February 28, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.


Special Enrollment Period: Washington Emergency Declaration – Inclement Weather, Flooding

Please be advised that a state of emergency was declared, impacting individuals in certain Washington counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to the following counties in Washington.

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: Clallam, Grays Harbor, Island, Jefferson, Lewis, King , Kitsap, Pierce, Mason, San Juan, Skagit, Snohomish, Thurston, Whatcom

Incident Period: The incident period occurred from November 15, 2021 through December 18, 2021. The declaration was updated on December 1, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until February 28, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.


Special Enrollment Period: New York Emergency Declaration – COVID-19 Omicron Variant

Please be advised that a state of emergency was declared for the COVID-19 Omicron Variant ONLY, impacting only the individuals in all New York counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to all the impacted counties in New York.

Important Compliance Information

Who is eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted Counties: All Counties

Incident Period: The incident period occurred on November 26, 2021 through January 15, 2022. The declaration was announced on November 26, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until March 31, 2022.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP, either by selecting the “Emergency or Major Disaster” option or writing “Severe Weather” in the “Other” option. WARNING! Only select one election type.

Centene will communicate any changes to this SEP, if necessary, when they become available.

As always, thank you for your partnership.

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Wellcare

HCSC TX Appointment Fee Effective 1/1/2022

As a result of Texas House Bill 4030, Blue Cross and Blue Shield of Texas will begin charging $12 per new appointment effective 1/1/2022.

Because HCSC deducts appointment fees from GoHealth’s commission statement, GoHealth will charge the appointment fee upfront with an agent’s appointment request, as we do for NM and OK appointments on the HCSC Appointment Request Form.  Please note that GoHealth will be charging $12.41 as opposed to $12.00 to offset our payment processor’s fee.

You may review a copy of the Blue Cross and Blue Shield of Texas announcement here.  Please feel free to contact your Account Manager with any questions.

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Blue Cross Blue Shield Texas, Health Care Service Corporation

Wellcare | Now Available – 2022 Annual Certification Training

2022 Wellcare Annual Certification Training is now available!

2022 Annual Certification Training Details:

  • One Combined ACT: Successful completion of ACT certifies you to market and sell all 2021 and 2022 Wellcare Medicare product offerings, for Allwell, Fidelis Care, Health Net, WellCare and Ascension Complete Health Plans.
  • Open-Book Exam: The entire training course is available for download in PDF format located in the course Resources. The document can be searched by using the ctrl-f search function.
  • Unlimited Attempts: You can take the mastery exam as many times as you would like. Remember, there is a 24 hour lockout between attempts to allow you time to study and revisit any of the training material.
  • AHIP Integration: The Centene Learning Center provides real-time AHIP to ACT training availability. Complete AHIP through the Wellcare training site to access discounted pricing ($125 vs $175)

Accessing 2022 ACT:

You must reset your password for the Centene Learning Center before proceeding to AHIP and ACT (if you have not accessed the site after 5/10/2021).

Click here to access the Centene Learning Center

  • Returning Users: Enter your Username and Password and click Login.
  • First Time Visitors: Click on to the Create a New Account link under the First Time Visitor? section and complete registration.
  1. Complete 2022 AHIP Medicare Training
  2. Complete 2022 Wellcare ACT Journey to a Successful Season
  3. Complete 2022 Wellcare ACT Know Your Product
  4. Complete 2022 Wellcare ACT Mastery Exam

Training Resources:

  • Click here for the Centene Learning Center User Guide
  • Click here for Centene Learning Center password reset instructions
  • Click here to view the Centene Learning Center Registration Process video

Note: Once certification training requirements are completed, please allow 48 hours for the systems to update.

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Centene/WellCare, Trainings

WellCare | Declared Special Enrollment Period for Michigan

Special Enrollment Period: Michigan Emergency Declaration – Severe Flooding    

Please be advised that a state of emergency was declared, impacting individuals in certain Michigan counties. This declaration allows for a one-time Special Enrollment Period (SEP), in the event beneficiaries were unable to make an election during another qualifying election period. Please reference the following guidelines for the incident period. This SEP applies to the impacted counties in Michigan listed below.

 

Important Compliance Information

Who is Eligible:

This SEP opportunity is ONLY available to beneficiaries who:​

  • Reside, or resided at the start of the SEP eligibility period described in this guidance, in an area for which a federal, state or local government entity has declared a disaster or other emergency or they do not reside in an affected area but rely on help making healthcare decisions from one or more individuals who reside in an affected area; and
  • Were eligible for another election period at the time of the SEP eligibility period, and;
  • Did not make an election during that other valid election period due to the disaster or other emergency.

Details:

Impacted County: Wayne

Incident Period: The incident period occurred on June 25, 2021. The declaration was announced on June 25, 2021.

Timeframe: Effective immediately, individuals meeting the requirements listed above can enroll, dis-enroll, or switch MAPD plans until August 31, 2021.

*Note: Eligible enrollments will be effective the first of the month after the application has been processed.

Reminders:

Agents can accept/submit an application by the beneficiary’s request through the following steps:

  1. Obtain a compliant Consent to Contact (C2C).
  2. Capture a compliant Scope of Appointment (SOA).
  3. Host a compliant 1:1 appointment.
  4. If the beneficiary is prepared to enroll, complete an application noting this SEP
  • Online application: page 1
  • Paper application: page 6
  • Either select option 18 indicating a natural disaster OR option 19 and write “Severe Weather” – WARNING! Only select one election type

CMS and Centene will continue to monitor the circumstances in the affected areas and will communicate any changes, if necessary.

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Centene/WellCare

Humana | Required Training

Humana has asked that all agents appointed with Humana complete their “Sales Integrity Education Series – Consent to Enroll” course.

 

The course is 15 minutes long and requires that an agent complete an attestation after completing the course.  Instructions for locating the course and completing the attestation are here.

 

Agents currently appointed with Humana should complete the course by the end of the day Wednesday, June 30th.  Agents who become appointed with Humana in the future should complete the attestation prior to selling.

 

Please contact your manager with any questions, thank you for your cooperation!

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Humana, Trainings

BCBSNM Producer News | New sessions added: Medicare Supplement sales training

Reminder: How Blue DirectionsSM Modernizes Benefits Administration for Clients; June 24 Webinar

Blue Directions includes features to assist your clients with enrollment and benefits management – and offers a better benefits experience.

Learn what it can do for your clients (with 51+ employees) at next week’s webinar.

 

New Sessions Added: Medicare Supplement Sales Training Continues

Are you prepared to help clients select and enroll in Medicare Supplement plans? According to AARP, 10,000 adults turn 65 every day.

Be prepared: These 30-minute webinars can help you learn everything you need to sell Medicare Supplement Plans. New sessions run through July 29.

Next sessions:

 

ICYMI: Retail Producer Portal Adds Medicare Supplement Member Correspondence

To help you communicate with your Blue Cross Medicare SupplementSM clients, we’re adding a series of member correspondence to the Retail Producer Portal.

The letters will include:

  • Member information updates
  • Effective date updates
  • Cancellations
  • Request for additional information
  • And more

Timing and access: The letters are being released over the next few months, starting back on June 3. New letter templates will be released weekly. Visit the Retail Producer Portal and click on Correspondence when viewing a member’s policy to access these letters

 

Your Blood Pressure: More Than a Number

While your blood pressure can rise and fall during the day, blood pressure that stays high for a long time can cause serious health problems.

Why it matters: High blood pressure – or hypertension – raises the risk of kidney disease, stroke, heart attacks and other serious health issues. Although it’s common, too often people don’t know they have high blood pressure. That’s why it’s so important to get your blood pressure checked regularly, know your numbers and work with your doctor to keep it in normal ranges.

Share with clients: Learn more about hypertension risk factors, signs and symptoms, and treatment.

 

 

This is neither legal nor accounting advice. If you have questions, please consult a lawyer or accountant. The information included in this post was provided by the entity referenced herein.

Filed under: Blue Cross Blue Shield of New Mexico, Trainings